FAQ
What is your shipping policy?
Our shipping policy outlines the details regarding delivery times, shipping methods, and any associated costs. We offer various shipping options to accommodate your needs, including economy, first class, priority and express shipping. For more information, please refer to our Shipping Policy page.
How long does it take to receive orders?
The delivery time for your order depends on several factors, including the shipping method selected and your location. Typically, orders are processed within 1-2 business days, and delivery times vary based on the shipping option chosen at checkout. You can track the status of your order using the provided tracking number once it has been shipped.
What is your return policy?
Our return policy allows you to return eligible items within a specified period for a refund or exchange. To initiate a return, please visit our Returns Policy page for detailed instructions. Please note that certain restrictions may apply, and some items may be non-returnable. We recommend reviewing our full Refund Policy before making a purchase.
How can I contact customer support for assistance?
Our customer support team is here to assist you with any questions or concerns you may have. You can reach out to us via email, or live chat during our business hours. For more information on how to contact us, please visit our Contact Us page.
What payment methods do you accept?
We accept various payment methods to ensure convenience for our customers. These include Visa, Mastercard, American Express, Discover, PayPal, Amazon, Apple Pay, Diners Club, Google Pay, Meta Pay, Shop Pay, and Venmo and bank transfers for secure transactions.
Can I get free shipping?
Yes, we offer free shipping for domestic orders within the contiguous 48 states, excluding Hawaii and Alaska. For more information on our shipping policy, including details on delivery times, shipping costs for international orders, and any exceptions, please visit our Shipping Policy page.
Can I return an item purchased with a discount or promotion?
Items purchased with discounts or promotions cannot be returned. All sales on discounted products are final. For more information, please refer to our Refund Policy page.
How do I change or cancel my order?
To change or cancel your order, please contact our customer support team immediately with your order details. We'll do our best to accommodate your request, but please note that once an order has been processed, changes or cancellations may not be possible.
How do I track my order?
You can track your order by clicking on the tracking link provided in your shipping confirmation email.
Do you offer personalization or custom orders?
At our Raghen, we offer personalized and custom orders to make your shopping experience truly unique. Whether you're looking for a thoughtful corporate gift or a heartfelt present for a loved one, we've got you covered. Our team is dedicated to crafting personalized items that add that extra touch of sentiment to every occasion. Feel free to contact us with your specific requirements, and we'll work closely with you to create something special. Your satisfaction is our priority, and we can't wait to help you make your gift-giving moments even more memorable!
Do you offer International Shipping?
At this time, we exclusively offer shipping to Canada. Our focus is on delivering exceptional service to our Canadian customers, ensuring swift and reliable delivery within the country.